MowMow Rocks Privacy PolicyMowMow Rocks Privacy Policy

Last updated: 1st July 2019

Effective: 1st July 2019

How we use your personal information

We take your personal information, privacy and safety seriously within our MowMow Rocks Privacy Policy

Our data protection statement below describes how we use your personal information including how long we hold your personal information, what we do with it, how we protect it, store it and share it. This includes any personal information given to us about other people named or connected to our products and services.

We also recognise the need to provide additional protection for children who use and / or visit our Services including our Websites and Mobile Apps. To learn about how we protect the privacy of children, please read our Privacy Policy for Children.

If you have any questions with regards to your data then please contact us.

What information do we collect

Information provided by you

We only ask, collect and store information that we need in order to deliver our products and services to you. We collect personal information when you register, sign-up and log-in to use our products and services. Without the information we ask for we are unable to provide you with the products and services you have requested to use. The personal information we collect is held and stored digitally in a secure manner. We collect personal information including name, date of birth, postal address, email address and mobile number. For certain features within our products and services we may also collect additional information, including user profile information (for example, profile photo) and content you share or upload, such as photos (including any metadata included in your photos and content) and payment information (for example, credit card numbers) if you purchase a product or service from us. We may also collect demographic information tied to your personal information, such as your age and/or date of birth, gender, country of residence, hobbies, and toy / game and location preferences.

We require a date of birth to identify any users below the age of 13, so that they require parental consent and we can send our verification email to the parents email address.

We collect personal information when you:

  • Register and sign-up to our products and services
  • Play our products and services
  • Access and use our websites and mobile apps
  • Change your personal information
  • Update your marketing preferences and consents
  • Take part in user feedback or market surveys (research questionnaires)
  • Invite and connect with friends and others
  • Make purchases
  • Contact us

Information we collect automatically

We automatically collect certain information when you use our Services. For example, we may collect information of your device, such as device type, browser type and IP address. We may also collect usage data, such as when you use our services, the duration of how long you use our services, what services and content you accessed and what features and activities you undertook when using our services. We may collect other information, with your consent, in order for us to provide our Services to you for example precise geolocation data on your mobile device to enable features and content to be delivered to you. We may combine device and usage data with other personal data.

How we use and share your personal information

The personal information that we ask for is used by us and 3rd parties who process information on our behalf. This includes companies who assist us in providing our products and services such as payment processors, safety service providers (for example, Google Vision and Web Purify) social media providers and technology providers.

We will process information for our legitimate interests when we have a business reason to do so.

This includes, for example:

  • Personalising our products and services
  • Making improvements, updates and releases to our products and services
  • Improving the user experience of our products and services
  • Improving the relevance of our advertising and promotions
  • Helping in the detection of inappropriate product and service use and breaches to our terms including inappropriate content and images
  • Improving our safety and security policies including key controls
  • Processing of payments
  • Automation of notifications and communications
  • Legal and regulatory disclosures
  • Identity checks
  • Partner and affinity associations
  • Law enforcement and government agencies
  • Market research agencies
  • Public information
  • Social media providers
  • Other specialist service providers

We may store and process personal information in the United States, the United Kingdom, and other countries that may not have the same types of data protection laws as those in your country of residence

How long we keep your personal information

We keep your personal information when you register, sign-up and use our products and services. We may also keep your personal information when you no longer use our products or services for analysis and audit purposes or for any legal and regulatory requirements we may have to fulfil.

If you register, sign-up and use our products and services we’ll keep your personal information for up to 7 years after your usage of our products and services ends.

What rights you have to your personal information

You have the rights in certain circumstances to:

  • Access the personal information that we hold about you
  • Update, amend or change the personal information that we hold about you
  • Request to have your personal information deleted
  • Object or restrict us from using your personal information for processing
  • Request to receive your personal information in an accessible and portable format
    If you want to request or exercise these rights you can do so by contacting us.

If you want to request or exercise these rights you can do so by contacting us.

We will only send you marketing communication based on the marketing preferences and consents that you have given us. You can change your marketing preferences and consents at any time online.

What rights you have to make a complaint

You have the right to make a compliant on how we use your personal data at any time, you can do so by contacting us.

You also have the right to raise a complaint with the ICO.

What rights you have to contact us

You have the right to contact us at any time.
In Writing:

MowMow Rocks Ltd
2 The Pippins, Westbury Park, Newcastle-under-Lyme, Staffordshire, ST5 4HX.

Online: Contact us

Who controls your personal information?

The data controller for all our products and services is MowMow Rocks Ltd.

Cookies

We use cookies within our products and services in order to give you the best possible experience. Our cookie policy explains how we use cookies and how to change your cookie settings.

Communication

When you contact us either by web, app, email, phone, text or chat we will collect your personal information. This information is used to help us improve our products and services as well as for training purposes, complaints processing and general service and business improvement. All communication is collected and stored, you can request copies of this communication by contacting us.

We may make changes to our data protection statement from time to time. Any changes will be updated on our website and if appropriate communicated to you directly.